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FAQ

FAQ

What forms of payment do you accept?

We accept payments through major credit cards, PayPal, and Apple Pay.

How long will it take for my order to be shipped?

Orders are typically processed within 1-5 business days and shipped via USPS or UPS. Delivery times may vary depending on your location.

Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on your location.

What is your return policy?

We accept returns on all items within 30 days of purchase, as long as the item is in its original condition with all tags attached. Please see our Returns page for more information.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped.

What if my order is damaged or defective?

If your order arrives damaged or defective, please contact us within 5 business days of receiving the item and we will provide a solution.

How can I contact customer service?

You can contact our customer service team by filling out the Contact Us form on our website or emailing us at info@teseiofficial.com.

Do you offer gift wrapping?

No, at the moment we sent our product in an elegant, iconic Tesei box.

What if the item I want is out of stock?

If an item you want is out of stock, you can sign up for our email notifications to be notified when the item is back in stock.

How do I know what size to order?

Please refer to our size chart on each product page to determine the best size for you. If you have further questions, please contact our customer service team for assistance.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, we may not be able to cancel it.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Please sign up for our email list to be notified of any upcoming promotions.

Faq Influencer

How can I collaborate with Tesei Official?

Thank you for your interest in collaborating with us! Please fill out our Influencer Collaboration form on our website to submit your request.

What are the requirements to become a Tesei Official influencer?

We are looking for influencers who have an engaged audience on social media and can produce high-quality content. Please fill out our Influencer Collaboration form on our website to submit your request and our team will review your application.

What are the benefits of collaborating with Tesei Official?

We offer various benefits for our influencers, including free products, exclusive discounts, and the opportunity to be featured on our social media channels.

How do I know if my application has been accepted?

Our team will review your application and notify you via email whether or not your application has been accepted.

How many posts do I need to make as part of the collaboration?

The number of posts will be determined based on the agreement between you and our team. We usually require a minimum of two posts on your social media platforms.

Do I need to disclose that I am collaborating with Tesei Official?

Yes, we require all influencers to disclose that they are collaborating with us in their posts.

Can I use Tesei Official images and videos for my posts?

Yes, you are welcome to use our images and videos for your posts as long as they are related to the collaboration and you credit us appropriately.

Can I choose which products to receive as part of the collaboration?

We will work with you to determine which products are the best fit for your audience and content.

How long does the collaboration last?

The duration of the collaboration will be determined based on the agreement between you and our team.

Can I extend the collaboration or collaborate with Tesei Official again in the future?

Yes, we welcome the opportunity to collaborate with our influencers again in the future. Please contact us if you are interested in extending or renewing the collaboration.

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