Shipping & Returns
WORLDWIDE ORDERS (3 to 5 business days)
- All orders will be shipped within 1 to 2 business days using DHL International Priority service.
- Upon shipment, we will provide you with an order confirmation and tracking information.
- Delivery times may vary depending on your location. Please refer to the estimated delivery timeframe provided by DHL International Priority.
- Once your order is on its way, we will send you an order confirmation and tracking information.
- Please ensure that you provide accurate and detailed delivery information to ensure a smooth and timely delivery.
Please note that delivery times may vary depending on your location within the UAE. We recommend referring to the estimated delivery timeframe provided by the local delivery service.
Note: Delivery times may be subject to unforeseen delays caused by external factors beyond our control, such as customs clearance procedures or extreme weather conditions.
For any further inquiries or assistance regarding your order’s shipment, please don’t hesitate to contact our customer service team.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact us through the dedicated page for further information.